Claire Austen, NCPS

Claire Austen offers warm, straightforward support for people facing stress, anxiety, low mood and relationship strain. She introduces a calm, non-judgemental presence so conversations can start simply and clearly. Claire writes in plain terms and aims to help people find the next steps that feel manageable.

She works from a person-centred viewpoint, believing clients often know what will help once obstacles are noticed and talked through. That means sessions focus on listening closely, reflecting what matters to the individual, and helping them find their own answers. Claire also uses practical tools drawn from cognitive behavioural therapy, offering exercises and strategies that can be practised between sessions.

With five years' experience, Claire has worked with a wide range of concerns including grief, addiction, parenting strain, trauma and abuse, and issues around self-esteem and body image. She describes herself as empathic and non-judgemental, and aims to create an atmosphere where difficult feelings can be named without pressure.

Claire holds NCPS as a listed credential and completed a diploma in CBT alongside degree-level counselling training. She is based in the United Kingdom and offers sessions in English. International clients are accepted, and practical arrangements are made through the site's session booking process.

To start, clients use the platform's matching steps to choose therapy and schedule sessions according to availability. Claire encourages anyone who feels unsure to take the first short step and see how the approach fits their needs.

How Claire’s approaches translate to online therapy

Claire uses a person-centred approach and cognitive behavioural therapy in her work. Person-centred counselling focuses on active, non-judgemental listening and helping the client uncover what matters most to them. It can help when someone feels stuck, overwhelmed or unsure which direction to take.

Cognitive behavioural therapy (CBT) adds practical strategies and exercises to change unhelpful thinking and behaviour patterns. CBT techniques are often useful for anxiety, low mood, stress and problem-solving between sessions.

Choosing the right approach is a collaborative process. Claire will work with the client to identify goals, try approaches that fit their preferences, and adjust methods if something is not helping. The first few meetings are often about finding the best way to work together rather than committing to a single method.

If you prefer online sessions, check the booking steps to confirm which formats she currently offers before scheduling. Online work can make it easier to fit therapy into a busy day, save travel time, or allow shorter check-ins when that suits a person’s routine. Many people also find it simpler to stick with regular sessions when those practical barriers are reduced, and the therapist and client can decide together how best to structure each appointment.