Mandy Cross, BACP

Mandy Cross brings over 11 years of experience as a counsellor. She uses a practical, person-focused approach and aims to make room for each person's story. Her manner is warm and interactive, and she wants people to feel treated with respect and understanding from the first session.

She began with person-centred and cognitive behavioural methods and has added other approaches over time through continuing professional development. Mandy adapts conversations and plans to each person's needs rather than using one fixed method. Sessions emphasise clear steps, coping tools and space to talk things through.

Mandy works with a wide range of concerns, including stress, anxiety, depression, grief, trauma and addiction. She also supports people facing relationship and intimacy difficulties, issues around self-esteem, eating and sleeping problems, career concerns and life transitions. Additional areas she addresses include abandonment, attachment, chronic illness and end-of-life matters.

Her style balances practical strategies with a reflective, person-led pace. Cognitive techniques may be used to spot unhelpful thinking and try behavioural experiments. Mindfulness and solution-focused ideas are often included to help manage difficult moments and set achievable goals.

Mandy is a BACP counsellor based in the United Kingdom and conducts sessions in English. She asks people to complete a short matching questionnaire to start, then schedule sessions according to her availability. Fees vary by location and availability and use a subscription that can be cancelled at any time.

Approaches to online counselling and how they help

Mandy commonly uses client-centred work and cognitive behavioural ideas to guide sessions. Client-centred work focuses on listening and helping people lead the pace of therapy; it can be helpful when you want a supportive space to make sense of things. Cognitive behavioural techniques look at patterns between thoughts, feelings and actions and are useful for tackling anxiety, low mood and unhelpful behaviours.

Finding the right approach is part of the therapy journey. Mandy will work with each person to decide which methods suit their needs, goals and preferences. This is a collaborative process that may change as therapy progresses.

Session arrangements should be confirmed before booking because specific formats are not listed here. Online work can make it easier to fit sessions into a busy week, allow shorter check-ins when needed and remove travel time. It also means people can choose ways of meeting that match their daily routine, and the therapist will help set up a plan that fits practical needs.