Paulette Shelley, BACP

Paulette Shelley is a BACP-registered counsellor who helps people facing relationship problems, trauma and abuse, anger, low self-esteem, and depression. She offers a calm, empathetic presence and aims to make it easier to talk about hard feelings. Her style is gentle and respectful, with no judgement.

Paulette uses a client-centred way of working that places the person's experience at the heart of each session. She listens closely and reflects back what she hears. This helps people see patterns in their thoughts and feelings and decide what to work on next.

She also draws on Cognitive Behavioural Therapy, or CBT, when useful. CBT supports practical steps to change unhelpful thinking and behaviour. Paulette blends these ideas to suit each person's needs rather than following a fixed formula.

Her practice can cover both shorter-term issues and longer-term work. Sessions focus on what an individual wants to achieve, and the work can change as goals shift. Paulette does not give direct advice but supports clients to find their own solutions.

Areas she commonly addresses include attachment concerns, addiction issues, panic and obsessive thoughts, self-harm, shame and guilt, and the aftermath of sexual assault or domestic violence. She also supports those coping with cancer, grief, loneliness, hoarding and questions about life purpose.

Paulette has three years of professional experience and works with people in the United Kingdom and internationally in English. To begin, clients follow the site steps to match and schedule sessions according to her availability.

Approaches that guide online work

Paulette primarily uses a client-centred approach that focuses on understanding each person’s experience and building a trusting conversation. This approach helps when someone needs time and space to make sense of strong emotions or relationship difficulties.

She also uses Cognitive Behavioural Therapy, or CBT, to break down patterns of thinking and behaviour that make problems worse. CBT offers practical steps and simple experiments that people can try between sessions to reduce anxiety, manage panic or address obsessive thinking.

Choosing the right approach is part of the work together. Paulette will talk through goals, preferences and what feels helpful, then adapt the way she works. That means sessions can shift over time from more listening and reflection to practical skills and experiments if that suits the person.

Online counselling can make therapy easier to fit into everyday life, for example by reducing travel and allowing sessions around work or family commitments. It can also let people choose quieter surroundings, use less bandwidth if needed, or have a shorter check-in when time is tight. Confirm the specific session options before booking so arrangements match practical needs.